terms & policies

1. What is personal data?
2. Your data is important to us.
3. Who is responsible for processing your data?
4. What data do we collect from our customers, how do we use it and on what basis
?
5. What are the legal grounds for processing your
data?
6. Who are the recipients of your data?
7. Where do we store your data?
8. How long do we store your data?
9. What are your rights when you give us your data?
10. Guarantees and warnings.
11. Recommended browsers to view the page correctly.

Version: July 2026

1. What is personal data?
Personal data, according to the GDPR, is any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

2. Your data is important to us.
Bhoomi is transparent with data subjects regarding the type of data processed, purposes, rights, storage, transfers and obligations towards the supervisory authority, the National Data Protection Commission.

By using the Bhoomi website (https://www.bhoomi.pt/) or placing an order through it, you are transmitting personal data to Bhoomi. For Bhoomi, the privacy and protection of your personal data is very important. In fact, Bhoomi expresses its firm commitment to comply with the legislation in force at all times and this privacy policy (“Privacy Policy”).

Each time you use the website you will be subject to the application of the Privacy Policy and the Cookies Policy in force at any given time, so we suggest that you read these Policies carefully to check that you agree with their terms.

The Bhoomi website may contain links to websites and services of other companies, which have their own privacy policies, and/or services provided by third parties installed on your device may allow access to information contained therein. We recommend that you carefully read the privacy policies of such third parties. Bhoomi is not responsible for the practices or content of the privacy policies of these third parties.

Bhoomi reserves the right to modify the Privacy Policy in the light of new legislative and/or regulatory requirements, for security reasons or in order to adapt this policy to the instructions of the data protection supervisory authorities.

Whenever the Privacy Policy is changed, the user will be informed of the change through the website or, if justified, through a communication addressed to them, and will be asked to renew their consent to the text of the Privacy Policy.

Acceptance of the Privacy Policy is a condition for Bhoomi to provide you with goods or services.

3. Who is responsible for processing your data?
The controllers responsible for processing personal data are the sole proprietors Margarida Miranda and Catarina Ribeiro, headquartered at Rua Laura Alves, taxpayer number 236 437 984 (hereinafter “Bhoomi”), holders of the “BHOOMI” brand.

4. What data do we collect from our customers, how do we use it and on what grounds?
Bhoomi collects different types of personal data depending on the different purposes and dimensions of user/customer interaction. In any case, we would like to point out that we do not intentionally collect personal information from people under the age of 18. If we detect that we have unintentionally collected personal information from minors under the age of 18, we will take the necessary steps to delete the information as soon as possible, unless we are required by applicable law to retain it.

What personal data do we collect?

The personal data processed may vary depending on the purpose and may include, but are not limited to, the following:
– Name(s) and surname(s);
– Email address;
– Address (delivery and billing);
– Telephone number;
– Date of birth;
– Tax Identification Number;
– Browsing data;
– IBAN.
What are the purposes for processing personal data?

Bhoomi may use your personal data when this is necessary to perform the contract concluded between you and Bhoomi, in particular, the management of online purchases relating to the purchase and payment of products by whatever means, issuing electronic invoices and duplicates, managing complaints, requests or other questions submitted to Customer Service relating to the products and goods purchased, providing assisted sales services to the customer in store, monitoring and/or returning or exchanging orders and also preventing abuse and fraud in the use of your data.

Bhoomi uses cookies and other tracking technologies to analyze the interaction of customers with the content of the website, to allow the presentation of personalized product recommendations, according to the interests and preferences of the customer.

For these purposes, information is collected regarding the computer or device (including mobile devices) you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, operating system, cookies, the country from which you are accessing it, referring and exit pages, URL, type of platform, the number of clicks made, domain names, landing pages, pages visited and the order in which you visited them, the time spent on a particular page, the date and time you accessed our website, access errors and other similar information that your browser sends us.

We also analyze how users interact with our website, namely through behavioral metrics of interaction with it, in order to analyze and improve navigation and the marketing of our products/services. Data relating to your interaction with our website is collected through our own and third-party cookies and other tracking technologies.

We may also use this information for security, fraud prevention and advertising purposes.

For more information on the use of cookies on our website, please consult our Cookie Policy.

Communication: Bhoomi may use your personal data to communicate with you, namely to send you news related to our products or services, provide assistance in aspects related to customer support, namely to respond to and handle user requests and complaints through the service and Customer Support channels, as well as monitoring the quality of our service or other issues raised by customers.

In this case, the following data is collected:
Name(s) and surname(s);
E-mail address;
Telephone number.

Marketing: Bhoomi may use your personal data, including purchase and browsing behavior, for opinion research and marketing purposes, namely to inform you of our campaigns, promotions, new products and services, anniversary offers and the sending of newsletters (if you authorize the subscription), which we will do by sending electronic mail messages (“email”), through social networks or other equivalent form of electronic communication or for research purposes, namely market research. The marketing messages we send you will be personalized and adapted to your personal preferences and interests in accordance with the consent given to Bhoomi for their use.

You can unsubscribe from the Newsletter at any time by following the information provided in each communication.

Profiling: Bhoomi may use data that has been identified based on your personal and behavioral preferences, which we collect from your interactions with us, either through the website or from the use of products, to send you personalized offers. In this case, the following personal data will be collected: a) email; b) first name(s); c) last name(s); d) date of birth; e) country; f) language; g) items you have added to the cart; h) pages visited; i) items viewed and/or purchased.

The processing of data for the purpose of profiling and market research is based on Bhoomi’s legitimate interest. To this end, Bhoomi has considered the interests and rights of the data subjects, and the measures adopted by the controller to comply with its general obligations in terms of proportionality and transparency, and has concluded that:

a) the impact on people’s fundamental rights, freedoms and guarantees is reduced;
b) the processing can be reasonably foreseen by the data subject;
c) the processing of data for the above purposes does not give rise to exclusion, discrimination, defamation or situations that put the data subject’s reputation and/or bargaining power at risk.

If you consider that this processing may have some kind of emotional repercussion, you can exercise your right of access and/or opposition, as well as voluntarily exclude yourself without the need for justification.

Please note that you can limit this purpose by exercising your right to object by emailing bhoomi.contacto@gmail.com.

For Bhoomi, valuing the human side of its customer relationship is fundamental. Although Bhoomi uses your data for profiling purposes, such data processing is solely for the marketing purposes mentioned above, and Bhoomi will not make automated decisions in any case, including profiling.

g. Improving the service provided to the user: The user’s purchasing and browsing behavior data related to their purchases in physical or online stores, tastes and preferences may be used for the purposes of analysis, creating user profiles, market research, quality surveys and improving our interaction with the customer.

5. What are the lawful grounds for processing your data?
– Conclusion of a contract:
Bhoomi uses your data to manage and fulfill the contract concluded between itself and the customer through the insertion of data by the customer via the website or directly on the platform for the purchase and sale of products, pursuit of the returns policy, management of incidents or possible refunds when applicable, as well as management and response to requests for complaints and contractual information and requests for the exercise of the rights inherent to the data subjects identified below. This data is only processed upon activation or request when goods are purchased, and may remain stored for legally defined periods.

– Legitimate interest:
Data processing also aims to prevent and carry out the necessary checks to detect fraud and other cyber-attacks carried out by third parties that put customer data at risk, allowing Bhoomi to adopt the technical measures necessary to mitigate, resolve and eliminate risks and possible damage. Bhoomi also considers that there is a legitimate interest in providing answers to questions and suggestions made by customers in the segment of the contract entered into for the purchase of products and Customer Service, as well as checking the quality and development of new products, means and services with customers. Finally, there is a legitimate interest in processing data on the basis of profiling for market research and statistical purposes as demonstrative indicators, such as products with the highest demand, seasonal sales, geographical viewing areas and age groups.

– Compliance with legal obligations:
Personal data is processed for the purposes of complying with the legal obligations required by national or European Union law, in particular the issuing of invoices, vouchers or other documents associated with the performance of the contract, accounting records for taxes and commercial matters, as well as communication with the respective competent authorities such as (but not limited to) the Tax Authority, the Working Conditions Authority and Social Security. Processing and following up complaints, investigating and dealing with the provisions applicable by the sector’s regulatory authorities, pre-litigation and litigation processes and all matters and procedural acts within the scope of a judicial or administrative process.

– Consent of the data subject:
Bhoomi also processes your personal data based on your express and positive will, namely in the context of subscribing to the newsletter to receive personalized or non-personalized promotional communications, news about the company, stores and advertising campaigns, competitions and all direct or indirect marketing actions through Bhoomi or third parties, with the data subject’s express consent. With your consent, we may also process your browsing data for the purposes of analyzing and optimizing our website and the products and services we offer.

• Right of withdrawal: Access here or at https://bhoomi.pt/direito-de-livre-resolucao/

6. Who are the recipients of your data?
Bhoomi may subcontract other companies to provide certain services, such as payment management, delivery/collection services, customer service, tax and accounting advice, marketing or website maintenance and digital providers. In these cases, these third parties may need access to certain information and user data.

Bhoomi guarantees that, in such cases, these third parties will have limited access to user information, restricted only to those data necessary for the performance of the contracted tasks and that a contract has been signed between the parties regulating the protection of personal data, in which these third parties undertake not to disclose the data in any way or to use it for purposes other than the provision of the contracted services.
Bhoomi may also communicate your personal data when so determined by law, in the context of legal proceedings or in the context of investigations into suspicious activities.

The transmission of personal data as described in this Privacy Policy may include international transfers of personal data to countries whose data protection laws are not as comprehensive as those of European Union countries.

In accordance with applicable legislation, we will only transfer personal data to recipients that offer an adequate level of data protection. In these situations, we enter into contractual agreements to ensure that your personal data remains protected in accordance with European standards.

7. Where do we store your data?
Bhoomi stores the personal data you provide on servers in a secure environment, protected from unauthorized access. When personal information (such as a credit card number) is provided on the payment website, it is protected by encryption using the Secure Socket Layer (SSL) protocol and verified by Digicert.

We have adopted the necessary and appropriate technical and organizational measures to guarantee the confidentiality, integrity and availability of your personal data, as well as the resilience of the processing systems and to prevent the existence of risks, threats and vulnerabilities, as well as the loss, destruction or alteration of data, due to misuse or improper access.

Please note that we will only process your data for the purposes for which it was collected, under the terms of this Privacy Policy. We frequently review our data collection, storage and processing policies to ensure that we only collect, store and process information that is essential to providing or improving our services.

We adopt appropriate procedures to ensure that your information is accurate, complete and current, but it is up to you to update or correct your personal information when necessary.

Since personal data is collected on an open network (Internet), it may circulate on the network without security conditions and may be viewed and/or used by unauthorized third parties, even though appropriate security measures have been taken against accidental or unauthorized destruction and accidental loss, as well as against unauthorized access, modification or dissemination.

8. How long do we store your data?
We only keep your personal data for as long as necessary to achieve the purpose for which we collected it, to respond to your needs, to your requests, or to comply with our legal obligations.

To determine the period for which we keep your data, we use the criteria set out below. If several criteria apply at the same time, we will store your personal data in accordance with the criterion that means your personal data will be stored for the longest period of time.

a. When you purchase products and services, we will retain your personal data for the duration of our business relationship, including any claims that may arise, as well as for a period of [10] years after the termination of such relationship, without prejudice to compliance with legal obligations of the controller;

b. When you contact us to ask questions, request information and clarification, we will keep your personal data for the period of time necessary to resolve your question/provide you with the information and/or clarification requested;

c. When you create a customer account, i.e. when you register on our website, we will retain your data until you ask us to delete it;

d. When you have consented to marketing, we will keep your personal data for as long as the purpose for which it was collected remains the same or until you unsubscribe or ask us to delete it;

e. Regarding the use of cookies, we keep them for as long as necessary to achieve the purposes inherent to them, as detailed in the Cookies Policy;

f. The period of time provided for in the applicable legislation; or

g. Until the specific purpose applicable to certain data no longer exists.

We may also retain some of your personal data to the extent that it is necessary for us to comply with our legal obligations, as well as to administer or enforce our rights, namely through judicial or administrative proceedings.

In any of the above situations, if there is a pending judicial, administrative or administrative offense proceeding, the data will be kept for the duration of the proceeding and for up to six months after the final decision has been handed down.

Once the above retention periods have expired, personal data will be deleted and/or erased in an absolutely secure manner.

9. What are your rights when you give us your data?
a. Right to be informed: our customers have the right to clear, transparent and understandable information about how Bhoomi uses their personal data. This is why we have made this Privacy Policy available to you.

b. Right of access: in addition to the right to information, you can access your personal data that we process and store. In these cases, Bhoomi will provide you with a copy of the personal data being processed in a commonly used electronic format.

c. Right to rectification: you have the right to rectify your personal data if it is incorrect, out of date or if you wish to complete it. You can do this by contacting us at
or, alternatively, if you have registered on the website, by going to your “customer area”.

d. Right to erasure/right to be forgotten: you can ask us to delete your data, however, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for retaining your personal data.

e. Right to object, including to direct marketing: you can unsubscribe from the Bhoomi Newsletter or opt out of our direct marketing communications at any time, as well as object to the processing of your personal data. The easiest way to do this is by clicking on the “To unsubscribe from our Newsletter click here” link in any email or communication we send you, but you can also contact us to do so. You can also object at any time to your data being profiled and used for market research. Please note that Bhoomi does not make automated decisions, including on the basis of profiles drawn up using the data processed.

f. Right to withdraw your consent to data processing at any time: you may withdraw your consent to data processing when such processing is based on your consent. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

g. Right to lodge a complaint with the supervisory authority: if you consider that the processing of your personal data by Bhoomi violates applicable data protection legislation, you may lodge a complaint with the supervisory authority, in Portugal the National Data Protection Commission. Please do not hesitate to contact us before submitting any complaint.

h. Right to data portability: you have the right to move, copy or transfer data from our database to another.

i. Right to restriction of processing: you have the right to request the restriction of the processing of your data in the following situations: if you dispute the accuracy of the data, if the processing is unlawful and you do not wish to delete your data, but only to restrict it, if the data is no longer necessary for Bhoomi, but necessary for the client or if you have exercised the aforementioned right to object, during the period of time in which Bhoomi analyzes whether or not its legitimate reasons for the processing prevail over that right.

To request the exercise of any of the rights listed above, please send an e-mail to bhoomi.contacto@gmail.com.

For any other questions or clarifications about these rights, please contact the Data Protection Officer at bhoomi.contacto@gmail.com.

If requested directly in-store, you will be given the address to send a communication to the Data Protection Officer, under the terms set out above.

We remind you that these rights, like any others, must be exercised reasonably and in good faith by the holder. If the requests to exercise your rights are manifestly unfounded or excessive, for example, if you request information unjustifiably and repeatedly or abuse the right to receive information, in particular by providing false or misleading information, Bhoomi reserves the right to charge a reasonable fee taking into account the administrative cost of providing the information or not to comply with your request.

10. Guarantees and warnings.
The user guarantees that the personal data communicated to Bhoomi is correct and accurate and undertakes to notify any alteration or modification to it and assumes sole responsibility for any loss or damage caused by the erroneous, inaccurate or incomplete communication of the data. Bhoomi does not read any personal communications published on its clients’ own websites.

11. Recommended browsers to view the page correctly.
The Bhoomi website is optimized for viewing in Google Chrome, Safari, Mozilla Firefox, Microsoft Internet Explorer, Microsoft Edge.