At BHOOMI, we value our customers’ trust and work every day to ensure the best possible shopping experience. Still, if you need to return or exchange an item, the conditions below apply.
A BHOOMI aceita trocas de artigos, desde que sejam cumpridas as seguintes condições:
The request is made within 14 days of receiving the order;
The item is new and unused, in its original packaging and in perfect condition;
The exchange is made for another model in stock.
An exchange can only be made for an item of equal or higher value than the original product.
If the new item has a higher value, the difference must be paid before shipping.
The refund will be issued within a maximum of 14 calendar days after we receive the returned product(s) or proof of shipment, whichever comes first.
The refund will be made using the same payment method used for the purchase. If that method is no longer available, we’ll agree an alternative with the customer (e.g., a voucher or bank transfer).
In accordance with Decree-Law No. 24/2014, the consumer has 14 consecutive days from the date the order is received to withdraw from the contract, without having to provide any reason.
To exercise this right, you must communicate your decision by email to bhoomi@bhoomi.pt, clearly stating your intention to return the order, or access here or at https://bhoomi.pt/direito-de-livre-resolucao/
Returned items must be in exactly the same condition as when they were sent:
no signs of use or damage;
complete;
with the original packaging intact.
Este direito é aplicável a todos os produtos, incluindo brincos e peças personalizadas, nos termos da lei.
Returns are accepted exclusively under the right of withdrawal (14 days), as described above.
Send an email to bhoomi@bhoomi.pt within the legal timeframe;
Wait for confirmation and instructions from our team;
Send the item properly packaged, using a shipping method with tracking.
Return shipping costs are the customer’s responsibility, except when the return results from a BHOOMI error or a product defect.
At BHOOMI, we’re committed to ensuring your orders are prepared and shipped with care, speed, and security. Below are the conditions that apply to shipments made through our online store.
ORDER PROCESSING
Orders are prepared and dispatched within a maximum of 4 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
SHIPPING METHODS AND COSTS
We ship to Portugal and internationally, under the following conditions:
| Location | Cost | Estimated Delivery Time |
|---|---|---|
| Portugal | €4.00 | 1–3 business days |
| Spain | €6.00 | 4–8 business days |
| European Union | €15.00 | 4–8 business days |
| Outside the European Union | €25.00 | 4–12 business days |
FREE SHIPPING
BHOOMI offers free shipping on orders over €60, exclusively for deliveries in mainland Portugal.
Important Information
The delivery times shown are estimates provided by carriers and may change due to external factors such as customs processes, weather conditions, or strikes.
After your order ships, you’ll receive an email with the tracking number, so you can follow the delivery status.
It is the customer’s responsibility to ensure the delivery address is correct and complete. BHOOMI is not responsible for delays or failed deliveries resulting from incorrect details.
Em envios para fora de Portugal, poderão ser aplicados impostos, taxas alfandegárias ou outros encargos adicionais, os quais são da inteira responsabilidade do cliente.
At BHOOMI, all pieces are handmade with care and attention to detail, and inspected before shipping to ensure the highest quality.
We offer a 3-month warranty on our products. If, exceptionally, you receive a piece with a manufacturing defect, please contact us as soon as possible with a description of the issue and illustrative photos, so we can review the situation and find the best solution.
Whenever the defect results from an error on our part (damaged or incorrect product), BHOOMI covers the shipping costs associated with resolving the issue.
BHOOMI pieces are made with resin and stainless steel—materials of high quality and durability, designed to be worn every day. Each piece is developed to fit into your routine with comfort and long-lasting wear. Still, to preserve its finish and beauty over time, we recommend avoiding continuous exposure to abrasive elements such as intense sun, seawater, swimming pools, perfumes, or chemicals. A little care helps ensure your piece stays beautiful and intact for much longer.
Para qualquer questão relacionada com envios, entregas ou assistência adicional, poderá contactar-nos através do e-mail bhoomi@bhoomi.pt.
A nossa equipa terá todo o gosto em ajudar.
So ring size is never an issue, our models are adjustable. Perfect for gifts, or even for wearing on different fingers depending on your outfit.
It depends on where it’s being shipped to. You can find all the information in the “Delivery” tab.
You can find all the information in the “Exchanges and returns” tab.
You can see the pieces in person at any of our markets.
Yes—very lightweight and comfortable to wear!
Last updated: July 2026
